bt299's Privacy Policy

1 Introduction & Scope

This Privacy Policy sets out the rules governing the processing of personal information between bt299 ("we", "us") and users of this platform ("you", "your"). By using the bt299.lat website and related services, you are considered to have agreed to the terms of this policy.

We believe that protecting user privacy is an ethical responsibility. That is why bt299 manages your information in accordance with the highest security standards. Please read this policy carefully, and if you have any questions, contact our support team.

2 Information We Collect

bt299 may collect the following types of information:

2.1 Personal Identification Information

• Full name and username
• Email address
• Date of birth (for age verification)
• Mobile number (if provided)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, and Upay account numbers (partial, masked for security)
• Deposit and withdrawal amounts and dates
• Transaction reference numbers

2.3 Technical & Device Information

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Session cookies and usage patterns

2.4 Gaming Activity Information

• Game history, bet amounts, and win/loss records
• Bonus and promotional offer usage history
• Account login and logout times

3 How We Collect Information

bt299 collects user information in the following ways:

• Registration & Account Creation: Information you provide when opening an account on our platform is stored.
• Transaction Processing: Mobile banking information is collected at the time of deposit or withdrawal.
• Cookies & Tracking Technologies: Cookies are used to improve your experience on the website.
• Support Communications: When you contact us via live chat or email, those conversations may be recorded.
• Third-Party Sources: Information may be obtained from reliable third parties for fraud prevention or identity verification purposes.

4 Purpose of Using Your Information

bt299 uses the information it collects solely for the following legitimate purposes:

4.1 Service Delivery & Operations

Your information is needed to create and manage your account, process transactions, and ensure gaming services run properly.

4.2 Security & Fraud Prevention

Information is analysed to protect account security, identify suspicious activity, and prevent fraud. bt299 uses SSL encryption and advanced cybersecurity measures.

4.3 Age & Identity Verification

Age verification is mandatory to ensure services are provided only to those aged 21 or above.

4.4 Responsible Gaming

Gaming behaviour is monitored to identify problematic gambling patterns and provide timely support to users.

4.5 Service Improvement

User experience is analysed to improve the platform's functionality and content.

4.6 Communication & Support

Contact information is used to send important service notifications, transaction confirmations, and responses to user requests.

5 Information Sharing & Disclosure Policy

bt299 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Provider Partners: Limited information may be shared with partners required for transaction processing (bKash, Nagad, Rocket, Upay) and technology services. These parties are bound to comply with our privacy standards.
• Legal Obligations: Information may need to be disclosed to fulfil a valid order from a competent authority or a legal requirement.
• Fraud Prevention Agencies: Information may be shared with relevant agencies to prevent financial fraud and money laundering.
• Business Transfers: In the event of a company merger or acquisition, user information may be transferred, though the protections of this policy will remain in place.

6 Data Security Measures

bt299 uses industry-standard security technologies to keep your information safe:

• SSL/TLS Encryption: All data transferred between the platform and the user takes place over encrypted connections.
• Secure Servers: All data is stored on safe and secure servers.
• Access Controls: Only authorised personnel can access the relevant information.
• Regular Security Audits: Regular security assessments are carried out to identify and address vulnerabilities.
• Password Hashing: User passwords are never stored directly — only encrypted hashes are kept.

However, it is not possible to guarantee complete security when transmitting data over the internet. Use a strong password for your account and do not share it with anyone.

7 Cookie Policy

The bt299 website uses cookies and similar technologies. Cookies are small text files stored on your device that improve how the website functions.

7.1 Essential Cookies

The website cannot function properly without these cookies. They are required for login sessions, security verification, and core functionality.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language preference or payment method.

7.3 Analytics Cookies

Anonymous analytics data is collected to understand website traffic and usage patterns. This data cannot be used to identify individuals.

You can manage cookies by changing your browser settings. However, disabling essential cookies may limit some services.

8 Data Retention Period

bt299 retains your information only for as long as necessary:

• Active Accounts: All information is retained for as long as the account remains active.
• Inactive Accounts: After a prolonged period of inactivity, certain information may be deleted or anonymised.
• Financial Records: Records of financial transactions are retained for a specific period as required by law.
• Account Closure: Even after an account is closed, certain information may be retained to fulfil legal obligations.

9 User Rights

As a bt299 user, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request the correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can object to the processing of your information.
• Right to Data Portability: You can receive your information in a structured and readable format.
• Right to Withdraw Consent: Consent given for marketing communications can be withdrawn at any time.

10 Children's Privacy

bt299's services are intended only for those aged 21 or above. We do not intentionally collect personal information from any minor.

If a minor has registered on our platform and we become aware of it, that account and the associated information will be deleted immediately. If a parent or guardian believes their child has provided information, please contact us.

11 International Data Transfers

Due to the requirements of bt299's technology infrastructure, your information may be stored or processed outside of Bangladesh. In such cases, we ensure that:

• Internationally recognised data protection standards are followed.
• Third-party service providers offer protections equivalent to those in this policy.
• All transfers take place over encrypted connections.

12 Policy Changes & Updates

bt299 may update this Privacy Policy in line with changes to its services or legal requirements. For significant changes, we will:

• Post a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after a change will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

13 Third-Party Links & Services

The bt299 platform may contain links to third-party websites. These external sites have their own privacy policies and bt299 is not responsible for them. Please read a third party's privacy policy before providing any information on their site.

Game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) operate under their own privacy standards. bt299 is not responsible for the data collection and use practices of these providers.